RMA Policy

Description: This procedure covers parts being returned to 3C TELEMETRY for warranty consideration or repair.
To provide the best in customer service, 3C TELEMETRY has developed a Return Materials Authorization (RMA) policy that:

• Ensures our customers receive prompt and attentive service
• Serves as customer’s official request to allow 3C TELEMETRY to begin processing the return
• Enables 3C TELEMETRY Representatives to monitor the request through all processing stages, so they can provide prompt, accurate feedback.

Contact: Please contact a 3C TELEMETRY Technical Service Representative to perform all possible troubleshooting prior to deciding that the part needs to be returned and requesting an RMA.
Technical Support: Telephone: (720) 475-1018 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Please have the following information ready before contacting 3C TELEMETRY:
- Company name and location
- Name and phone number of a person to serve as a contact.
- Part number and Serial number of the part(s) being returned
- Description of the problem with the part(s).
- Purchase Order number to cover any repairs (if applicable)
(Note: There will be no charge on the purchase order if 3C TELEMETRY approves the warranty claim.)

Once an assessment has been completed, an RMA number can be obtained by filling out the online form which also allows the customer to attach any relevant photos.

Forms: A 3C TELEMETRY Representative will process the online RMA confirmation form and the confirmation email is sent to the customer. The customer must verify the accuracy of the information, including the part and purchase order number (if applicable).
All part(s) to be returned must have a 3C TELEMETRY assigned Return Materials Authorization (RMA) number and/or a customer assigned purchase order (PO) number.  The packaging should have a 3C TELEMETRY RMA Confirmation number attached.  RMA numbers are good for thirty (30) days from the date of issue.

Evaluation/Disposition Timeframe: Customers can expect to hear from a 3C TELEMETRY Representative either:

• Within two (2) weeks of receiving the part(s) at 3C TELEMETRY with the results of the product evaluation 

or

• Within three (3) weeks of receiving the part(s) at 3C TELEMETRY with a Service Report detailing the failure analysis.

Exceptions to the above timelines may occur if:

1. The device is not under warranty and labor and/or parts are required to complete the repair. The customer will be asked to decide between providing a purchase order or a credit card to cover the cost.  Customer will also be responsible for any shipping costs (including duty and taxes) to return the product to them.
2. There is no fault found with the part. In the case of a no fault found condition an evaluation fee will apply. The customer will be responsible for any shipping costs (including duty and taxes) to return the product.
3. The product requires any parts for a repair that have longer lead times , requires engineering evaluation or material supplier investigation.

Costs: Unless covered by a warrantable failure, there will be an evaluation and/or repair fee for each returned part even if this part is found to be in good working order. These charges cover the testing time and supplies necessary to quote the repair/replacement options. If an item is found to be beyond economical repair, the evaluation fee will still apply. If the customer elects to buy a replacement item within 10 days of notification that the failed part is beyond economical repair and the customer references the RMA number for that part at the time of purchase, 3C TELEMETRY will waive the evaluation fee.
All repairs are covered by a one year warranty. The Repair Warranty covers 3C TELEMETRY materials and workmanship specifically performed or for parts replaced during the repair.
Warranty consideration will be calculated based on the date that 3C TELEMETRY is notified of the failure and not the failure date of the product.
All shipping costs to and from 3C TELEMETRY , excluding warranty items, are the responsibility of the customer. If deemed under warranty, 3C TELEMETRY will cover the shipping costs back to the customer.

Shipping: Parts must be packaged to prevent shipping damage and sent prepaid to the address stated in the RMA Confirmation form provided by the 3C TELEMETRY Representative.
Packages should be well marked with the 3C TELEMETRY supplied RMA number and/or have the Confirmation Form attached.
3C TELEMETRY is not responsible, nor liable for, part(s) returned to 3C TELEMETRY without a 3C TELEMETRY issued RMA number.

NOTES: Proper packaging and storage to prevent damage is the customer’s responsibility. All packages over 50 lbs. must be shipped on a skid. Damage during shipping is the responsibility of the shipping carrier. Any damage incurred by improper storage, packaging or poor handling incurred during shipping, is NOT covered by 3C TELEMETRY warranty.

Return Material Authorization Policy
RMA Policy- Rev 1 Page 2 of 2 Jan 1, 2025